GENERAL CONDITIONS OF SALE

PREAMBLE

The www.lafrenesiedaurelie.com website is an e-commerce site accessible through the Internet and available to any user of this network.
The www.lafrenesiedaurelie.com website is a mark of La Frénésie d’Aurélie, a company whose headquarters are located at 115 Orban Avenue, 1150 Brussels, registered at the Banque Carrefour des Entreprises under the number BE0599943317.
All requests for information can be addressed to La Frénésie d’Aurélie by phone or e-mail:

SECTION 1. ORDER

The Buyer places his/her order on the < www.lafrenesiedaurelie.com > website by following the procedure as indicated.

The automatic registration systems of www.lafrenesiedaurelie.com are deemed to be valid proof of the nature, content, and date of the order.

The sale will only be concluded following the confirmation of the order by La Frénésie d’Aurélie. La Frénésie d’Aurélie reserves the right to not confirm an order for any reason whatsoever, especially regarding to the supply of products, a problem with the order (e.g.: orders with unusual quantities or amounts), or a predictable problem concerning the delivery. La Frénésie d’Aurélie will inform the Buyer by any means. All new orders will only be considered after payment by the Buyer of outstanding amounts owing with respect to his/her previous orders.

SECTION 2. PRICE

Prices are indicated in Euros and are only valid on the date of the execution of the order. The prices of the items can be modified by La Frénésie d’Aurélie at any time. Only the price posted on the www.lafrenesiedaurelie.com site is valid between the parties.

The price listed does not include delivery charges.

SECTION 3. METHODS OF PAYMENT

To settle the order, the Buyer may use the payment methods indicated during the processing of the order.

Online payment allows the Buyer to pay for his/her order via a banking server with a secure https protocol and encryption key. The order validated by the Buyer will only be considered as final when the financial institution has validated the transaction.

La Frénésie d’Aurélie reserves the right to cancel or suspend any order and/or any delivery in the event of a refusal of authorization of payment by credit card by the Buyer's financial institution or in the event of a commercial dispute with the Buyer.

SECTION 4. DELIVERY CHARGES

Delivery charges are indicated at the time of the finalization of the Buyer's order. These fees may vary depending on the geographical area of delivery of the items. These fees cannot be challenged by the Buyer from the time that he/she takes knowledge of them at the time of the payment of the order.

SECTION 5. TRANSIT TIME

SECTION 5. TRANSIT TIME

All orders are processed upon their receipt or the following day at the latest. The items are delivered in Belgium by Bpost within a delivery time of 48 hrs. Potential delays will not give rise to indemnification.

Items shipped out of Belgium are subject to extended shipping delays. For international shipping, taxes and/or fees additional may be charged to the Buyer at the time of the withdrawal of his/her item.

SECTION 6. SHIPPING CONDITIONS

The items are delivered to the address indicated by the Buyer during the processing of the order.

The Buyer must verify the condition of the packaging of the merchandise upon delivery and report any damage to the carrier in the form of a handwritten protest on the delivery slip, followed by the Buyer's signature.

SECTION 7. RIGHT OF WITHDRAWAL

The Buyer has the right to notify La Frénésie d’Aurélie that he/she renounces the purchase, without penalty and without providing a reason, within 14 calendar days counting from the day following the delivery of the items in the order.

All items are inspected. La Frénésie d’Aurélie monitors their quality and ensures that they are not defective before sending them to the customers. If you receive an item that is not in perfect condition, please lodge a complaint by e-mail to the address set out in the first section of these general conditions of sale. All claims must be made within 48 hrs of delivery.

All items must be returned unused, in their original condition, and from the country where the order was shipped. Items must be returned in their original packaging to be sure they are well protected during transit. The Buyer must return the ordered items at his/her expense.

This said right of return will only be valid for items received by La Frénésie d’Aurélie in a state identical to their original condition and in their original packaging. Items returned incomplete, scuffed, damaged, or soiled will not be accepted. In the event of abusive returns, La Frénésie d’Aurélie reserves the right to refuse subsequent returns.

The refund will be made within 30 days of the return at the latest.

The Buyer does not benefit from the right of return for items made in accordance with his/her specifications and guidelines (custom items) or who, because of their nature, cannot be returned or are likely to deteriorate or to expire quickly, including jewelry and accessories.

SECTION 8. INTELLECTUAL PROPERTY

All components of the www.lafrenesiedaurelie.com website including literary, graphic, phonographic, photographic, and electronic data are the property of La Frénésie d’Aurélie or its partners and are protected by intellectual property rights.

Any reproduction or transmission, outside the exceptions recognized by law, and without express written agreement of La Frénésie d’Aurélie, is prohibited and may be punishable by civil and criminal sanctions with respect to counterfeiting.

SECTION 9. PERSONAL DATA

The Buyer's personal data is processed in accordance with the law of December 8, 1992 regarding the protection of privacy with respect to the treatment of personal data.

SECTION 10. COMPLIANCE

The Buyer acknowledges having consulted all the information relative to the item before its purchase and that the latter conforms with his/her order in all respects.

The photographs illustrating the online catalogue are not binding and are subject to change at any time. La Frénésie d’Aurélie will not be held liable with regards to non-compliant and/or erroneous photographs.

SECTION 11. ORDER CONFIRMATION

Each online purchase is confirmed by e-mail within a 48-hr period following the placement of the order. This confirmation includes

  • a summary of the order
  • information on after-sales services and any existing commercial warranties

SECTION 12. AVAILABILITY OF ITEMS

The sales offer by La Frénésie d’Aurélie is only valid subject to the availability of the inventory. However, the Buyer will be informed within a 48-hr period following his/her order in the event of the non-availability of an item. The Buyer will then have the possibility to cancel his/her order and (i) to obtain reimbursement of the sums paid within 30 days at the latest following his/her payment or (ii) proceed to an exchange in favor of an another item.

SECTION 13. CLAIMS

All claims regarding an online purchase must, imperatively, and subject to being inadmissible, be made within 48 hours following the delivery of the order.

All claims must be made by e-mail to the following address lafrenesiedaurelie@gmail.com and include references to the item and the precise reasons for the claim.

SECTION 14. RESPONSIBILITY

The Buyer is informed that La Frénésie d’Aurélie, regardless of the nature of the damage, will be, in any case, limited to the amount of the order.

In the event of non-performance, the responsibility of La Frénésie d’Aurélie cannot be engaged if the breach of contract or its improper performance is attributable, either to the Buyer, or due to the unpredictable and insurmountable fault of a third party to the sale, in the event of force majeure.

SECTION 15. APPLICABLE LAW AND COURTS OF COMPETENT JURISDICTION

In case of litigation as to the application of these general conditions of sale, La Frénésie d’Aurélie and the Buyer agree to the application of Belgian law and attorn to the jurisdiction of the courts of the legal district of Brussels.